FAQs

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Frequently asked question
1
We believe that whether natural or synthetic, the ingredients should be biocompatible with your skin. Not all ingredients that are natural are good for your skin and not all chemical ingredients are bad. Most of the ingredients we use are natural and have been carefully selected.
2
Yes, some of our products contain fragrance and are clearly stated in our ingredients as 'Parfum' or 'Perfume'. Products which mention "Artificial Fragrance" on the package contain fragrant essential oils that are suitable for the skin while products that mention "Fragrance free" on the package mean the product contains no perfumes or fragrances.
3
We recommend that you check the Period After Opening (PAO) mentioned on our packaging, or up to the best before date, whichever is earlier.
4
No, we are very choosy when it comes to ingredients selection, and are strictly against using any harmful chemicals including parabens and sulfates (both SLS &SLES).
5
We strive to offer cruelty-free and ethically sourced products. Look for specific product details on each item's page or check our dedicated cruelty-free section for more information.
6
We would love to hear from you. Please get in touch at info@thegirlsstory.com
7
To place an order, simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the prompts to provide shipping and payment information to complete your purchase.
8
Unfortunately, once an order is confirmed, it cannot be modified or canceled. Please review your order carefully before completing the purchase.
9
We accept various payment methods, including credit/debit cards, and other secure payment gateways. Choose the option that suits you best during the checkout process.
10
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status and location of your package.
11
No, we do not have a return policy. All sales are final. Please ensure that you carefully review your order before confirming your purchase.
12
Keep an eye on our website for the latest promotions and discounts. You can also subscribe to our newsletter to receive exclusive offers and updates. Feel free to customize these questions and answers based on the specific details of your beauty products ecommerce website.